Privacy Policy

 

PenLawPA.com strives to protect the privacy of our customers and other website users and the confidentiality of their personal information, whether hard copy or electronic. PenLawPA.com maintains databases of all form submissions from this website, as well as inbound telephone calls in accordance with the general needs and expectations of our business. The information contained in such databases is intended exclusively for purposes related to our operations and is highly protected.

The following policies explain how your personal information will be treated. Personal information includes your name, address, phone number and email address, records of your link clicking activity on this website and any other personal information you may provide. These policies may change from time to time, so please check back periodically if this is an area of concern for you.

We may collect the categories of personal information from the following sources:

  • Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by PENLAWPA.COM, some portions of the Services may be used by active PENLAWPA.COM clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.

 

  • Personal Information Collected Automatically. We and our third party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.

 

To facilitate the automatic collection described above, we may use the following technologies:

 

  • Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Site. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit https://allaboutcookies.org/ for more information.

 

  • Pixels. Pixels, which are also known as “web beacons,” or “clear GIFs,” are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.

 

  • SDKs. Software development kits, or “SDKs,” are third-party computer codes used in connection with the App for a variety purposes, including to provide analytics regarding the use of the App, integrate with social media, add features or functionality to the App, or facilitate online advertising. SDKs may enable third parties to collect information directly via the App.

  • Session Replay Technologies. Session-replay technologies are third-party software used to record a video replay of users’ interactions with the Site. The video replay may include users’ clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.

 

  • Local storage. Local storage is used to save data on a visitor’s device. We use data from local storage to turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our services, remember your preferences, and measure ad effectiveness.

  • Chat technologies. Our Site may have chat features that you can use to communicate with us or in some cases a digital “chatbot” that will help respond to your inquiries. Our chat vendors and other third parties may access and use the identifiers and internet or online activity information described above, and monitor and record your chats, for the purposes described in this Privacy Policy or as otherwise disclosed to you in connection with your use of such chat feature.

 

 

  • Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:

 

  • Our business partners, such as third-party data providers, advertising partners, and service providers.

 

  • Public sources, such as social media platforms and publicly available records.

 

  • Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.

  • Referral sources, such as members of our referral network, website submissions, and other referral sources.

 

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

 

ONLINE ANALYTICS

 

Each time a visitor comes to our website, our Web server software—like most Web server software—collects some basic technical information, including, for example, the visitor’s domain (for example, whether the user is logged on from aol.com, earthlink.net, and so on), referral data, and browser and platform type (such as the Safari browser on an Apple iMac computer, or Internet Explorer on a Windows computer).

We may count, track and aggregate website visitor activity into our analysis of general traffic flows at our site (such as tracking which other websites our visitor traffic comes from, how traffic flows within our website, and so on). We may merge information about visitors and visits into group data, but we will not disclose your individual identity or personally identifiable data without your permission. In the event that we present aggregated information to any outside third party, no one will be able to use this data to identify you or to contact you.

We may use third party analytics tools, such as Google Analytics, in order to better understand your use of our Platform and how we can improve it. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit https://policies.google.com/technologies/partner-sites. To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en.

 

 

USE OF PERSONAL INFORMATION

 

We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

 

To Provide Our Platform. We use personal information to provide our services, including the Platform. For example, we use personal information:

to facilitate your requests for a free case evaluation and determine your legal needs;

to provide you with legal and other services, content, and features you request;

to create, manage, and monitor your account;

to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;

to operate, troubleshoot, and improve the Platform;

to process your transactions, invoices, and settlement payments;

to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;

respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and

enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.

 

In Connection with Artificial Intelligence Tools. When operating our business, we may use services or applications that are supported by artificial intelligence (AI) or machine learning technologies. For example, we may use such technology to support our marketing or advertising efforts, to develop or improve new features or functionality, to enhance the efficiency and quality of work provided to our clients, to support case development and management, or to improve how we address your support requests or inquiries. Depending on how you interact with us or if you engage with an AI-powered feature, your personal information may be processed to provide relevant outputs or to improve the models we use. Unless you receive a supplemental privacy notice relating to such services, your personal information will continue to be treated in the same ways that are described in this Privacy Policy. 

 

For Direct Marketing. We may use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications.

 

Email newsletters. PenLawPA.com may from time to time send email newsletters or print newsletters to registrants who have “opted-in” to request such newsletters. The Web page URLs in our email newsletters, if any, may contain unique codes to allow us to gauge the effectiveness of such newsletters and to determine how such newsletters are being used by our customers. This information is valuable to us in the aggregate, but PenLawPA.com will not make use of such information to track any individual website user’s clicking activity.

Testimonial letters. PenLawPA.com may on occasion publish excerpts from customer testimonial letters, or facsimile images of testimonial letters. In connection with such publication, we ask testimonial letter authors to include a phone number and physical address so we have the ability to verify identity and authorship of all testimonials. However, with respect to personal identifiers, we will never publish more than a name and a city or county. Further, if we publish a facsimile image of an actual letter, we will obscure any street address and contact information. We will not ever sell, trade or otherwise disclose this information to any third party without your permission.

Text Messaging Privacy Policy. We collect your mobile number when you opt in to receive text messages from PenLawPA.com. Additional information, such as your name or preferences, may be collected if provided voluntarily. Your mobile number is used solely for sending text messages, including transactional updates, appointment reminders, and promotional offers, as per your consent. We do not sell or share your mobile number with third parties for marketing purposes. Your information may be shared with service providers who assist us in delivering text messages, but only to the extent necessary. You can opt out of receiving text messages at any time by replying STOP. Your mobile number will be removed from our text messaging list immediately.  We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your information is retained only for as long as necessary to provide the text messaging service or as required by law.

Special promotional activities. From time to time, PenLawPA.com may sponsor contests or other promotional activities which require the collection, processing and storage of individual contact and demographic information (such as your age and state of residence) to be used for such promotional activities. PenLawPA.com may also co-sponsor such promotional activities together with other organizations or companies, in which case a website user’s individual contact and demographic information is likely to be shared with our co-sponsors, who may use this information as they wish. A registrant’s personal contact and demographic information will not be released to any third-party organization other than named sponsors without the registrant’s consent, and PenLawPA.com will request that such named sponsors respect and uphold the privacy of the registrants’ information by not distributing or sharing such information with any other organizations or third party entities.

Surveys. PenLawPA.com may from time to time conduct voluntary surveys of visitors to our website, with the objective of obtaining aggregate socio-demographic and consumer preference information. Such information may be compiled and shared in the aggregate with third parties, but no personal details will be traceable or associated with specific individuals.

For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.

 

For Compliance, Fraud Prevention and Safety.

to enforce our Terms of Use and other agreements we may have;

to comply with applicable laws, regulations, lawful requests, and legal processes;

to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);

to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers, our databases and other technology assets;

audit our internal processes for compliance with legal and contractual requirements and internal policies; and

prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

 

For Targeted Advertising. We, our service providers, and our third party advertising partners may collect and use certain categories of your personal information for targeted advertising purposes, which is also sometimes referred to as “cross-context behavioral advertising” under certain state privacy laws. We may contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of targeted advertising. These companies may use cookies and similar technologies to collect information about you (including the device information and online activity information described above) over time across our Platform and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their sites and services.

 

DISCLOSURE OF PERSONAL INFORMATION

 

In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we may disclose personal information with the following categories of recipients:

 

Service Providers. PENLAWPA.COM may share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, SMS providers, analytics providers, event hosting services, and information technology providers. These third-party service providers have limited access to personal information as needed to perform their functions on our behalf and for no other purpose. No mobile information will be shared with third parties for marketing or promotional purposes, but such information may be shared with our service providers to provide texting services or as legally required.

 

Other Law Firms or Lawyers. PENLAWPA.COM may share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.

 

Authorities, Law Enforcement, and Private Parties. PENLAWPA.COM may disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or agreements with third parties, or for crime-prevention purposes. Additionally, if you are a client of the firm or involved in a case that is represented by PENLAWPA.COM, we may disclose certain personal information to the courts, police, and law enforcement agencies.

 

Business Transactions. PENLAWPA.COM may disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, PENLAWPA.COM or our related companies (including in connection with a bankruptcy or similar proceedings).

 

Advertising Partners. We may share your personal information with third party advertising or joint marketing partners for the purposes described in this Privacy Policy (including targeted advertising) or at the time of collection. Mobile information will not be shared with third parties for marketing or promotional purposes, but, as stated above, such information may be shared with our service providers to provide texting services or as legally required.

 

Other Users and the Public. When you submit feedback, reviews, or other content to the Services, we may identify you by displaying information such as your name along with the content you submit. Please note, we do not control how other users or third parties use any personal information that you make available to other users or the public.

 

Professional Advisors. We may disclose your personal information to our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

 

Affiliates and Related Companies. We may share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or may be affiliated with us in the future for the purposes described in this Privacy Policy.

 

Consent. PenLawPA.com may otherwise disclose your Personal Information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent, such as when required by law.

Our commitment to children’s privacy. Protecting the privacy of the very young is important to us. No part of our PenLawPA.com website is structured to specifically attract children, and we do not collect or maintain information at our website from any person who we know to be under age 18.

Other disclosure of personal information. SMS Opt-In or phone numbers provided for SMS are not being shared. PenLawPA.com will not otherwise use or disclose your personal information without your consent except (i) as described in this privacy policy, or (ii) as required by law, court order or as requested by other government or law enforcement authority.

 

Other websites. The PenLawPA.com website may, from time to time, contain links to other websites on the Internet. We cannot control and are not responsible for the privacy practices or content of such other websites.

 

Unsubscribing, opting out and data removal policies. Any customer or registrant may request removal from our mailing list(s) at any time by entering the email address you provided to us with when you first registered in the box on this page. For security and confirmation, we will respond by sending you an email which you must reply to, confirming your removal request.

 

Opt-Out of Marketing Communications. If you no longer wish to receive marketing communications from us, you can let us know by sending an email to connect@penlawpa.com or by mail at the address provided below in the section called “Contact Us”. The electronic marketing communications we send may also contain an opt-out mechanism. Please note that it may take up to 10 calendar days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Please also contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate.

 

Text Messages. We may offer communications via SMS texts or similar technology sent by PenLawPA.com or our service providers, such as when we send you text messages for customer service, account-related, or marketing purposes. To stop receiving text messages from a short code operated by PenLawPA.com, reply STOP. Note that we may send you a message to confirm receipt of your STOP request. Message and data rates may apply for this service. You can also opt-out of PenLawPA.com marketing texts by emailing us your request and mobile telephone number to connect@penlawpa.com.

 

Cookies. Most browsers let you remove or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. 

“Do-Not-Track”. Some web browsers and devices permit you to broadcast a “Do Not Track” signal to the online services that you visit. At this time, the Site does not respond to a “Do Not Track” signal. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

 

No one from PenLawPA.com will ever contact you by email, phone or otherwise to request that you provide confidential information unless you have first contacted us.

 

INFORMATION SECURITY

 

PenLawPa.com takes commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

 

Who can I ask if I have other questions or need more information? If you have any questions or specific concerns about the PenLawPA.com privacy policies, or the ways in which we collect and use personal information, please contact us at 407-565-5050 to communicate your specific question or concern.